Work close to users
See the problems firsthand and help shape practical solutions.
Careers
Build technology. Support real change.
Join a growing software company working closely with government offices, businesses, and the people behind their daily operations.
Life at FAALAM
Small team. Meaningful responsibility.
We value people who communicate clearly, learn quickly, take ownership, and care about the experience of every user.
Keep growing
Build technical, communication, and leadership skills through real work.
Make real impact
Help organizations in the public and private sector serve and operate more effectively.
Open position
Client Success and Technical Support Officer
Represent FAALAM with confidence, help clients adopt our systems, and make sure every user receives clear and dependable support.
What you will do
- Meet with clients and communicate professionally
- Present systems and conduct user training
- Provide remote and on-site technical support
- Document concerns and coordinate with developers
- Travel to client sites when on-site support is needed
What will help you succeed
- Strong communication and customer-service skills
- Confidence in presentations and product demonstrations
- Basic software, hardware, and network troubleshooting
- Patience, professionalism, and problem-solving ability
- Willingness to learn new systems and technologies